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Refund & Exchange

Effective Date: 18/12/2024

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At Saffron Cake, we strive to provide exceptional products and services. We understand that circumstances may arise requiring order modifications or cancellations. This policy outlines our terms regarding cancellations, refunds, and order changes.

1. Standard Orders

Definition: Standard orders refer to products selected directly from our menu without any customizations.

  • Cancellation:

    • Cancellations made 48 hours or more before the scheduled pick-up or delivery time are eligible for a full refund.

    • Cancellations made within 48 hours of the scheduled pick-up or delivery time are non-refundable. However, customers may reschedule the pick-up or delivery date.

  • Rescheduling:

    • To reschedule an order, please contact us at info@saffroncake.co.nz or 027 265 5529.

    • Rescheduling is subject to availability and must be arranged at least 24 hours before the original pick-up or delivery time.

2. Custom Orders

Definition: Custom orders include any product that involves personalization, special designs, or specific customer requests beyond our standard menu offerings.

  • Deposit:

    • A 50% non-refundable deposit is required to confirm all custom orders.

    • The remaining balance is due on or before the pick-up or delivery date.

  • Order Confirmation:

    • Upon receiving your deposit, we will issue a tax invoice detailing your custom order.

    • Please review the invoice carefully to ensure all details are correct.

    • Any discrepancies should be reported within 24 hours of receiving the invoice.

  • Changes to Order:

    • Modifications can be made up to 14 days before the scheduled pick-up or delivery date.

    • Changes requested within 14 days may incur additional charges and are subject to our ability to accommodate the request.

  • Cancellation:

    • The 50% deposit for custom orders is non-refundable.

    • Cancellations made within 14 days of the scheduled pick-up or delivery date will result in forfeiture of the deposit.

3. Order Fulfillment and Acceptance

  • Inspection:

    • Customers are encouraged to inspect their orders upon pick-up or delivery.

    • Acceptance of the product indicates satisfaction with the order.

  • Transportation and Storage:

    • Once the product has been accepted, Saffron Cake is not responsible for any damage incurred due to improper transportation or storage by the customer.

    • We recommend following our care instructions to maintain product quality.

4. Quality Assurance

  • Handcrafted Products:

    • Our products are handcrafted, and slight variations in design, color, or appearance may occur.

    • Such variations are not considered defects and do not qualify for refunds or exchanges.

5. Contact Information

For cancellations, rescheduling, or any concerns regarding your order, please contact us:

By placing an order with Saffron Cake, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy.

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